MANYARA: PRIME Minister Mwigulu Nchemba has pledged to introduce a monthly system for monitoring public complaints after residents of Mbulu District raised 305 grievances during a regional public rally.
The complaints were submitted at the conclusion of the prime minister’s three-day tour of Manyara Region, where citizens and local leaders highlighted concerns ranging from service delivery shortcomings to proposals for local development. Officials confirmed that 305 issues were documented for government follow-up.
Addressing the rally, Nchemba acknowledged that unresolved public grievances had accumulated and vowed to strengthen accountability across government institutions. He announced a new system requiring officials to report monthly on the status of complaints from village and street levels through to regional administration.
“Every public official must take responsibility for addressing citizens’ concerns,” he said. “Officials will report which complaints have been resolved and which remain pending. We will closely monitor implementation to ensure progress.”
The prime minister emphasised that public accountability should not depend solely on official tours. He directed government offices to introduce visitor books allowing citizens to record grievances systematically, improving transparency and follow-up.
“Public institutions exist to solve people’s problems,” he said. “Ignoring or normalising hardships is unacceptable. Officials must engage directly in resolving issues that can and should be addressed.”
During the tour, Nchemba inspected progress on the 25-kilometre Mbulu–Garbabi road, part of a broader infrastructure programme upgrading the 389-kilometre Karatu–Mbulu–Haydom–Sibiti River–Lalago–Maswa trunk route to tarmac standard.
The road project, managed by the Tanzania National Roads Agency, aims to improve regional connectivity and economic activity. Authorities said it is 41.7 per cent complete, with 12.5 billion shillings disbursed of the 36.3 billion allocated.
Officials argue that improved transport infrastructure will facilitate trade and movement of goods, supporting broader economic development in northern Tanzania.
Regional authorities also highlighted gains in education, noting that Manyara Region ranked second nationally in secondary school examination results last year. Local leaders attributed the achievement to investment in schools and teaching resources.
“This is historic; it has never happened before,” said regional officials, describing the results as evidence of progress in education.
The government has pledged continued reforms in infrastructure and public service delivery as part of efforts to address citizens’ concerns and strengthen development across the country.
